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Solutions // Call Tracking

Call
Tracking

Outbound Call Metrics

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At-a-Glance Details

MDsyncNET calculates how long it takes to reach the requested staff or group member. Once the correct person is successfully contacted, tracking is closed and stored for future reference. Electronic record storage supports audit and compliance initiatives.

Eliminate Guesswork

Call center staff can see where any given call is in the cycle, ensuring accurate handoff during shift changes. Administrators can identify staff members who are slow to return calls and take action. Correct contact preferences help boost efficiency.
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Smart On-Call Lookup

MDsyncNET knows who is on call for a specific group, and then serves up the correct contact information. Set up to 8 reminders per call in increments of 5, 10, or 30 minutes. The call center can make comments at each stage of the call process.

Explore Our Solutions

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Let’s Talk Scheduling

Talk to us about the challenges you face today and we’ll show you how MDsyncNET can provide you with solutions for tomorrow. Simply fill out the form below.
Maximizes Your ROI
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Real-Time Information
Delivers Immediate Results

Let's Talk Scheduling

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