MDsyncNET calculates how long it takes to reach the requested staff or group member. Once the correct person is successfully contacted, tracking is closed and stored for future reference. Electronic record storage supports audit and compliance initiatives.
Call center staff can see where any given call is in the cycle, ensuring accurate handoff during shift changes. Administrators can identify staff members who are slow to return calls and take action. Correct contact preferences help boost efficiency.
Smart On-Call Lookup
MDsyncNET knows who is on call for a specific group, and then serves up the correct contact information. Set up to 8 reminders per call in increments of 5, 10, or 30 minutes. The call center can make comments at each stage of the call process.