Streamline Your Communication Flow

Discover unparalleled call oversight with MDsyncNET's Trusted Healthcare Call Tracking Software. Designed for seamless operation, our system empowers call center staff with transparent tracking and efficient communication tools. From streamlined call cycle management to automated reminders and comprehensive integration with your phone directories, MDsyncNET enhances accuracy, compliance, and performance. Gain the insights needed for continuous improvement and ensure the right connection at the right time, every time.
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Ditch the 3-Ring Binder

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Streamlined and Transparent

With MDsyncNET call center staff can easily see where any call is in the cycle and can make comments at each stage, ensuring accurate handoffs during shift changes. The system also automatically calculates how long it takes to reach the requested staff or group member, and allows staff to set up to 8 reminders per call in increments of 5, 10,
or 30 minutes.

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Uncover Gaps for Continuous Improvement

Once the correct person is successfully contacted, tracking is closed and stored for future reference — perfect for audit and compliance initiatives. MDsyncNET's Trusted Healthcare Call Tracking Software also provides admin-istrators with insights that can help them identify staff members who are slow to return calls or take action, paving the way for improvements in workflows or policies.
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Fully Integrated

Because the Call Tracking feature is integrated with MDsyncNET’s comprehensive and flexible Phone Directories, the system knows exactly who is on call for a specific group and displays the correct contact information in real time. And, since contact preferences are brought in automatically, staff know exactly which number to call in a given case.
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Best Practices and New Ideas

Get timely information and commentary from industry leaders.
February 10, 2025
Equity and Efficiency in On-Call Physician Scheduling

In part 1 and part 2 of this of this blog series, I introduced the importance of having a robust policy, ensuring that your on-call physician scheduling software has the flexibility you require, and ensuring transparency with scheduling changes. I’d like to close out this three-part blog series with some tips for achieving equity and […]

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February 9, 2025
Achieve Hospital On-Call Scheduling Transparency and Flexibility

In part 1 of this blog series introducing hospital on-call physician scheduling software, I wrote about the importance of having a robust policy — one that outlines obligations, scheduling timelines, presence requirements, processes for making updates, consequences for non-compliance, and much more. In this installment, I’d like to share two more tips I’ve learned from […]

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June 27, 2024
Improve Physician Scheduling with a Sound Policy

Administrative staff working in hospitals and physician offices with on-call physicians know the challenges of arranging on-call coverage all too well. Patient demand is already high; even if you're using the most advanced on-call physician scheduling software, you never seem to have enough physicians. And that isn’t expected to change anytime soon.  Work Smarter, Not […]

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