Easily and efficiently track calls
Manual call tracking methods for outbound calls, such as the use of 3-ring binders, are inefficient, inaccurate, and difficult to share. MDsyncNET’s automated Call Tracking module empowers switchboard operators and hospital administrators to efficiently track calls requesting a physician or their medical group, ensuring timely patient care.
MDsyncNET knows who is on call for any particular group, and then serves up the correct contact information.
Set up to 8 reminders per call in increments of 5, 10, or 30 minutes.
Operators can make comments at each stage of the call process.
Automated visual reminders allow operators and administrators to instantly see the number of attempts made to reach the correct person.
Our system calculates how long it takes to reach the requested person or group member.
Once the caller has successfully been connected to the appropriate person, call tracking for that item is closed and stored for future reference.
Electronic record storage supports audit and compliance initiatives.
Operators can see where any given call is in the cycle, ensuring accurate handoff.
Identify staff members who are slow to return calls and take action.
See real-time physician on-call contact preferences.
Start getting results today by calling 888-506-5061 or emailing us here.
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