Call Tracking Capabilities
MDsyncNET knows who is on call for any particular group, and then serves up the correct contact information.
Set up to 8 reminders per call in increments of 5, 10, or 30 minutes.
Operators can make comments at each stage of the call process.
Automated visual reminders allow operators and administrators to instantly see the number of attempts made to reach the correct person.
Call Cycle Metrics
Our system calculates how long it takes to reach the requested person or group member.
Once the caller has successfully been connected to the appropriate person, call tracking for that item is closed and stored for future reference.
Electronic record storage supports audit and compliance initiatives.