Call Tracking

Easily and efficiently track calls

Call Tracking Delivers At-A-Glance Details

Manual call tracking methods for outbound calls, such as the use of 3-ring binders, are inefficient, inaccurate, and difficult to share. MDsyncNET’s automated Call Tracking module empowers switchboard operators and hospital administrators to efficiently track calls requesting a physician or their medical group, ensuring timely patient care.

Capabilities

Smart Lookup

MDsyncNET knows who is on call for any particular group, and then serves up the correct contact information.

Automated Reminders

Set up to 8 reminders per call in increments of 5, 10, or 30 minutes.

Detailed Notes

Operators can make comments at each stage of the call process.

Visual Notifications

Automated visual reminders allow operators and administrators to instantly see the number of attempts made to reach the correct person.

Call Cycle Metrics

Our system calculates how long it takes to reach the requested person or group member.

History

Once the caller has successfully been connected to the appropriate person, call tracking for that item is closed and stored for future reference.

Export Records

Electronic record storage supports audit and compliance initiatives.

Benefits

Smooth Shift Transitions

Operators can see where any given call is in the cycle, ensuring accurate handoff.

Reduce Bottlenecks

Identify staff members who are slow to return calls and take action.

Eliminate Guesswork

See real-time physician on-call contact preferences.

 

Start getting results today by calling 888-506-5061 or emailing us here.

Client Testimonials

Read what our clients say...

  • “I am very satisfied with MDsyncNET. It saves me time and money. Brad and his team are very responsive to any of my questions.”
    Mary Hicks Director Medical Staff Services
  • “Just wanted to let you know how much easier this system makes my life!”
    V Owens Patient Services, HBH
  • “A one-stop shop for hospital to practitioner communications. A great way to unify communications between hospital employees and physicians.”
    Dr. M Fletcher Vice President of Medical Staff Services

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